FAQ

Wedding Planning Products


We look forward to connecting with you!

Advertising & Marketing | marketing@inspire-your.com

Customer Care & General Inquiries | hello@inspire-your.com

Product Orders | order@inspire-your.com

Our Founder & Planner | amanda@inspire-your.com

Location

Please make an appointment to visit our IY Office at 1800 Woodfield Dr. Suite C, Savoy, Il 61917. A friendly reminder, we are usually
off-site on the weekends for weddings & events!

Hours

Our warehouse is open Monday – Friday 10AM-5PM CST and is closed all Saturdays, Sundays and National Holidays.

Debit Card, American Express, Discover, MasterCard & Visa

To ensure your account security and privacy we use Stripe for our point of sales to provide a simple & secure payment solution for our customers.

You can conveniently find your tracking information at the bottom of the Contact Us Page. It can take up to 48 hours for the tracking information to update once you have received the automated tracking email. If there is no status or change on the tracking after 48 hours, please contact us via email at order@inspire-your.com and we will give you an update or determine the status of your order.

If you need to change or cancel your order, we cannot make changes to your order or cancel your order after 24 hours once your order has been received. We do have the ability to add items to your order once it has been received at our warehouse and before shipped.

If you wish to cancel or change your order and are within 24 hours window, please contact us immediately.
Our team is available Monday – Friday 10AM – 5PM CST at order@inspire-your.com

(In your email subject line please note: Urgent- My Order No. [insert your order number here]).

If you accidentally put the wrong shipping address on your order, then:

Once your products have been assigned a tracking number, we have no way of changing the address and we are unable to contact the shipping company on your behalf for security and privacy reasons.

  • In this case, we recommend that you contact the shipping company (i.e. USPS or FedEx) to locate your order to attempt an address change. Once the package has left our warehouse, we have no way of changing this address and we are unable to contact the shipping company on your behalf for security and privacy reasons.
  • If you have not gotten your tracking number, we are usually able to make changes before your item is shipped. To make the change, you can email us at order@inspire-your.com or call us at 217-800-1005

We pack and ship most orders within 48-72 hours of you placing the order. Our warehouse is open Monday – Friday and is closed all Saturdays, Sundays and National Holidays. You will receive an automated email with tracking information on the day your package is shipped.

If your order has been delivered according to tracking, but was not received, please note that we are not liable or responsible for your Products’ whereabouts. We recommend you contact the shipping company (i.e. USPS and FedEx) to locate your shipment. Please note to allow 24 hours from the time the package is marked as delivered for final delivery to occur. If you have further questions, please email us at order@inspire-your.com

At this time we offer shipping via our website to an address in the United States. We do offer rush shipping, please see below for your shipping options. In the United States we offer USPS and FedEx: Please note, these shipping company’s services sometimes require a signature upon delivery.

Our warehouse team pack and ship most orders within 48-72 hours of you placing the order. Our warehouse is open Monday – Friday and is closed all Saturdays, Sundays and National Holidays.

If you would like to inquire about additional shipping methods not listed in these terms, please contact our Customer Care team at hello@inspire-your.com

We recommend checking that your subtotal meets the minimum threshold to use the code on the cart page and click submit. Please note the promo cannot be combined.

Only one promo code may be used at a time. To redeem your promo code, please enter the code on the checkout page and click submit. Please note the promo codes cannot be combined.

We value being able to have advertisements with companies & shops within the wedding industry with our couples! Please contact our Customer Care team at marketing@inspire-your.com

We look forward to receiving your vendor order inquiry and creating a lasting relationship with you as a wedding vendor.

To apply, please visit our Are You A Vendor? page, to fill out the new account inquiry form.

A member from our order team will contact you to review your account details within 72 hours of you placing the inquiry. Please note we process the inquires in the order received and look forward to working with you!

Your wedding planning

just got simpler